You may need to move an existing Desktop Ticketing Device License to a new PC for any number of reasons. Swapping ticketing computers is a simple process with Fast-Weigh! 

If you have any questions about this process or need a hand from us, please reach out to Support at 865-219-2980 or support@tacinsight.com

On the Old PC

If you still have access to the PC currently in use, you can speed up the transfer process quite a bit. If you no longer have access to the Old PC, no problem! Just move on the the "On the New PC" step.

Save your Existing Settings

• Navigate to the Desktop Ticketing Application Settings > About.
• Click on Save Configuration > Save to Portal to save all of your Ticketing App settings to the Web Portal so they can be reloaded onto the new PC.

Get your Next Ticket Number

• Make sure to make a note of your next highest ticket number either in the Ticket tab of the Settings or from the bottom of the main Ticketing screen.

Remove the Device License

• Perform a sync of the Desktop Ticketing App to make sure all of the Tickets and other records have been successfully synced to the Web Portal for the last time.
• Navigate to Settings > General
• Clear out the Customer ID & Pin and Scalehouse ID & Pin to remove the device from the Old PC.

On the New PC

Once you have saved everything from the old PC, you can move over to the new PC. 

Install the App from the Windows Store

• Follow the installation instructions here to install the Ticketing App on the new PC.

Loading in your Settings

• Once the App is installed, open it up and you will land on the General Settings tab.
• Input your Customer ID & Pin and the Scalehouse ID & Pin for the Device
  
  • If you do not know your Customer ID & Pin contact us at support@tacinsight.com or call 865-219-2980 during business hours.
  • Your Scalehouse ID and PIN can be found on the Web Portal by going to Settings > Devices.
• Navigate to the Reports tab of the settings and click on "UPDATE FROM PORTAL" to load in the Ticket and Report formats.
• Navigate to the About tab, double click on the "Device ID" text, and enter in your Scalehouse Pin to turn on Debug Mode.
  
   
  • Then, click on Load Configuration > Load From Portal to pull in your settings from the old PC.
  • If you no longer have access to the old PC and are setting up the new device from scratch, follow this article to configure your settings.
  • Navigate back to the About tab and double click on the "Device ID" text, and enter in your Scalehouse Pin to turn Debug Mode back off before continuing.

Finishing up Settings Configurations

• If you are using a scale connection, make sure that your scale is reading properly from the Devices tab by clicking on the ( i ) icon to read the weight.
  
  • If you are not getting a weight or you are getting an incorrect weight, follow these steps to troubleshoot your scale connection: Connection to a Scale.
• If you are using Advanced Printing, navigate to the About tab and make sure the printer is set in the dropdowns.
  
  • If the printer does not show up, make sure it is setup on the PC itself under the Windows Settings > Devices > Printers & Scanners.
• Navigate to the Ticket tab and set your First/Next Ticket Number based on the next highest ticket number you saved from the old PC by clicking on "(CHANGE)". 
  
  • If you do not have access to the old PC or did not save the next highest ticket number, you can check this in the Ticket Query on the Web Portal.
  • Please be very careful to make sure you are only setting this number higher than any previous tickets from this location to prevent duplicate ticket numbers and unsynced records!

Testing your Ticketing App

• Once your settings have been reconfigured, navigate to the Ticketing screen and Sync your Desktop Ticketing Application. 

  

  
  
  • If you get any Sync errors, go back and double-check that the Customer ID & Pin and Scalehouse ID & Pin are set correctly
• Navigate to the Operator button on the top right and set your Operator name and click "Accept."
• Run a Ticket on the new PC to make sure everything works correctly and none of your settings need to be tweaked.

Once your first Ticket on the new PC syncs up and can be seen from the Ticket Query in the Web Portal, your PC swap is complete! 

If you have any questions about this process or need a hand from us, please reach out to Support at 865-219-2980 or support@tacinsight.com