Unsynced Records and Sync Errors

Unsynced Records and Sync Errors

Fast-Weigh Desktop Ticketing Application

What should I do if my Fast-Weigh application won't sync records to the cloud?

If internet connection is lost or something goes wrong when the program tries to sync new truck, order, or ticket records to the web portal, you may encounter an  Unsynced Record notice or an error code upon attempting to sync.

  • Error Return Code -99
  • Error Return Code -214...

If you have one or more Unsynced Records and your application won't sync properly, contact TAC Insight Customer Support as soon as possible.

  • Reach us by phone during business hours at 865-219-2980. We are open Monday-Friday, from 8:00 AM-5:00PM Eastern US time or you may email us at support@tacinsight.com

Can I still ticket if my Fast-Weigh Application is offline?

Yes! You can still run tickets and add trucks while the app is disconnected from the cloud.

  • While offline, you may keep running tickets as normal. Any unsynced tickets will sync up to the portal once the error has been repaired by our Support team.
    • If needed, advise other members of your organization that tickets are not currently syncing to the web portal.
  • You can also add new Trucks to existing Haulers while disconnected.

New Haulers and new Orders cannot be added while the app is unable to sync with the cloud.

  • To prepare for an offline situation, we advise you to create a Global Hauler, Customer, and Order that trucks and tickets can temporarily be added to.
    • Example:
      Hauler ID:        Global
      Customer ID: Global Customer
      Order Name: All-Products Open Order
  • Later, once a connection has been re-established, Trucks and Tickets will need to be edited from the web portal or on the ticketing application and moved to the correct Hauler, Customer, and Order.


    • Related Articles

    • Moving an Existing Device to a new PC

      Fast-Weigh Desktop Ticketing Application You may need to move an existing Desktop Ticketing Device License to a new PC for any number of reasons. Swapping ticketing computers is a simple process with Fast-Weigh! If you have any questions about this ...

    • Syncing Data between the Ticketing App and the Web Portal

      Fast-Weigh Desktop Ticketing Application Sync your app often If Haulers, Trucks, Orders, Customers, and Products are frequently being added or edited on the Web Portal by members of your team, it is important to sync the ticketing app often so it can ...

    • Getting Started: Desktop Ticketing Setup Guide 🎥

      Fast-Weigh Desktop Ticketing Application Initial Setup Guide After downloading Fast-Weigh Ticketing from the Windows Store, open the application. The Settings menu is the first screen you will land on. Step 1: GENERAL Under the General tab, enter ...

    • Ticketing Field Defaults

      Fast-Weigh Desktop Ticketing Application When ticketing, there are some instances where you will want to preserve a ticket-specific field for future use. This is where Ticketing Field Defaults come in. Where can you set defaults? A Default can be set ...

    • Creating & Managing Orders on the Scale App

      Fast-Weigh Desktop Ticketing Application You can create and manage Orders directly from the Scale App, if you have the Order Add/Update setting turned on. All of the Orders created for your location can be viewed and updated, or you can quickly add a ...